Quality Policy GENEVITY

QUALITY POLICY OF THE GENEVITY MEDICAL CENTER
Individual Entrepreneur Kateryna Serhiivna Kharkivska

Motto: Modern longevity medicine, a personalised approach, and high service standards are the foundation of health, beauty, and quality of life.

The GENEVITY medical center is a modern premium medical & longevity center that combines the capabilities of preventive, anti-age, aesthetic, and personalised medicine with advanced technologies for diagnostics, treatment, and recovery of the body.

GENEVITY is an example of combining professional medical expertise, innovative technologies, modern equipment, and high service standards. We value the trust of our patients, partners, and employees. Every patient is unique to us, and the main priority of the Center's work is safety, quality of medical care, ethics, and a personalised approach.

Mission: We help build a culture of responsible attitude towards health, longevity, and quality of life by providing modern, safe, personalised, and evidence-based medical care.

1.PURPOSE OF THE QUALITY POLICY

To ensure a high level of medical care and service by providing safe, high-quality, effective, and personalised medical, diagnostic, anti-age, aesthetic, and wellness services in accordance with the requirements of Ukrainian legislation, international standards, and patient expectations.

2.KEY QUALITY OBJECTIVES

ensuring that the Medical Center's activities comply with the requirements of current Ukrainian healthcare legislation, licensing conditions, and international quality management standards
implementing and continuously improving the quality management system in accordance with ISO 9001:2015 "Quality management systems. Requirements"
ensuring the high quality of medical, diagnostic, consultative, aesthetic, and restorative services
ensuring patient safety at every stage of medical care and procedures
introducing modern methods of preventive, anti-age, and personalised medicine in line with evidence-based medicine
ensuring the ethics, medical justification, and professional responsibility when designing individual treatment, recovery, and longevity programmes
ensuring the confidentiality of medical information and proper protection of patients' personal data
delivering a high level of premium service, patient-centred communication, and individual patient support
ensuring proper documentation of medical procedures, informed consents, and medical interventions
systematically improving the professional competence of medical and administrative staff
ensuring effective internal quality control of medical and service processes
developing a culture of personal responsibility among staff for the quality of medical care and patient safety
applying a risk-based approach to organising the Center's activities and providing medical services
ensuring appropriate, safe, and comfortable conditions for patients and staff
continuously improving the Center's medical technologies, equipment, and digital services
observing the principles of professional ethics, integrity, social responsibility, and confidentiality

3.WAYS OF ACHIEVING RESULTS

active involvement of the Medical Center's management in operating and improving the quality management system
implementing modern medical information systems and automating internal processes
continuously analysing performance and monitoring patient satisfaction
using modern, certified medical equipment and technologies
ensuring quality control of medical, aesthetic, and diagnostic procedures
organising continuous professional development, training, and upskilling of staff
ensuring proper maintenance of medical equipment and control of its safe use
collaborating exclusively with qualified partners, suppliers, and contractors
ensuring open, professional, and ethical communication with patients
ensuring proper completion of medical records and informed consents
applying modern approaches to risk management and business continuity of the Center
complying with sanitary and epidemiological requirements, occupational health and safety, and environmental safety
continuously improving the quality of medical and service processes by adopting innovative technologies and international practices

The management of the GENEVITY medical center takes responsibility for implementing this Quality Policy, ensuring the effective operation of the quality management system, continuously improving processes, maintaining high standards of medical care, and building long-term trust among patients and partners.