Frequently asked questions

You can book in several ways: online via the website form, by phone on +380 73 000 0150 and +380 93 000 0150, or through Instagram @genevity.center. Our administrator will arrange a convenient time and the right specialist for your request.

Yes. Before any procedure the doctor holds a consultation: assessing indications and contraindications, taking your history and building a personalised protocol. This is the basis of a predictable, safe result.

A consultation usually lasts 30-60 minutes. Please bring the results of any previous tests and a list of medicines you take - it helps the doctor build a fuller picture.

Yes. Give the administrator the physician's name when booking and we will find the earliest slot in their schedule. If you are unsure, the administrator will suggest who handles your type of request.

Call us or send a message and we will move your visit to a convenient time. Please let us know in advance so the slot can be offered to another patient who is waiting.

Often yes, which helps if you are travelling from afar. Not all methods can be combined in one visit, though — some need spacing. Tell the administrator everything you would like and we will agree the best sequence with the physician.

A few days is usually enough for a consultation. For treatments with a specific physician or longer protocols, plan one to two weeks ahead. If you need something urgently, call us and we will look for a gap.

No special preparation is needed for a consultation. If your visit involves diagnostics or a procedure, the administrator will send tailored guidance in advance - for example, arriving fasting for certain tests.

For device-based and injectable procedures it's best to arrive without make-up, or we'll gently cleanse the skin on-site. This allows precise work and proper hygiene.

Most aesthetic procedures don't require separate tests. For longevity programmes, IV therapy or hormonal protocols the doctor may order tests - which you can take in the centre's own laboratory.

With acute illness — fever, a cold, a herpes flare — it is better to reschedule: the body is busy elsewhere and the risk of unwanted reactions rises. Tiredness alone is not a contraindication, but do mention it.

Never stop prescribed medication on your own. Before injectable treatments the physician may advise pausing blood-thinning drugs — but only in agreement with the doctor who prescribed them.

Most aesthetic treatments are possible, though sensitivity is higher and discomfort may increase. Gynaecological examinations and intimate treatments are scheduled for other days of the cycle. If in doubt, call and we will move the appointment.

It depends on the method. Laser treatments and photorejuvenation need several weeks away from strong sun, so they are planned after the trip. Skincare, hydration and most injectables are compatible with a holiday if SPF is used.

You can pay by cash or bank card at the centre. The exact cost is confirmed by the doctor after your consultation - once the protocol has been tailored to your case.

Yes. On request we provide a contract, receipt and a certificate of services rendered. If you need documents for an insurance company, please let the administrator know in advance.

Course-based treatments and longevity programmes come with package options. The doctor and administrator will explain the available choices during your consultation, based on your protocol.

Indicative prices are listed in the Prices section and the administrator can quote them when you book. The exact figure is given by the physician after the consultation, once the scope of work is clear.

For most services no deposit is needed — payment is made after the appointment. For treatments requiring products to be ordered in advance, the administrator will explain the terms when you book.

It depends on the service. Check with the administrator when booking — we always explain how the price is structured in advance, with no surprises on the day.

Courses are usually paid session by session. Package programmes may have different terms, which the administrator will discuss once the physician has drawn up your treatment plan.

Yes. GENEVITY operates under licence No. 1296 (14.08.2025) from the Ministry of Health of Ukraine. All procedures are performed by qualified doctors using certified devices and products.

We use single-use consumables, certified products and controlled instrument sterilisation. Before each procedure the doctor checks indications and contraindications - a standard applied to every patient.

Contact us by phone - the doctor will advise and, if needed, invite you for a follow-up. We support our patients after a procedure, not only during it.

Only certified products from official suppliers, with controlled expiry dates and storage. The physician names the product and its characteristics before the treatment — you always know what is being used.

All medical procedures are performed by physicians with specialist training and manufacturer certification. Device and injectable treatments at GENEVITY are never delegated to non-medical staff.

Call us — the physician will assess the situation and, if needed, see you outside the scheduled plan. Do not wait for your next appointment or search online: most questions are resolved in a few minutes on the phone.

The physician takes your history, asking about chronic conditions, current medication, previous treatments and allergies, and orders tests or a specialist opinion if needed. This is standard for every patient, not a formality.

Yes. GENEVITY has its own on-site clinical diagnostic laboratory. This speeds up results and gives the doctor accurate data for a personalised protocol.

Turnaround depends on the type of test - from a few hours to a few days. The administrator will tell you the exact timing when you take the tests.

Yes. You can have a check-up or diagnostics on their own - for example, ultrasound, InBody body-composition analysis or a lab panel. Based on the results the doctor can, if you wish, outline next steps.

Most tests require fasting — last meal 8–12 hours before, water allowed. Avoid alcohol and intensive exercise for 24 hours. Some hormone tests depend on the day of your cycle; the administrator will advise when booking.

Yes, most tests can be ordered directly. If you are unsure what you need, though, a consultation saves time and money — the physician orders only relevant tests and interprets the results.

Results are sent by email or messenger, whichever suits you. Printed originals can be collected at reception. Turnaround depends on the test and is confirmed when you attend.

Yes. Results are issued in a format you can pass to any physician or insurer. If you need additional paperwork — a contract, receipt or certificate — tell the administrator in advance.

We're in Dnipro, at 12 Oles Honchar St. The centre is open daily from 08:00 to 20:00. You'll find the current schedule and directions on our contacts page.

Yes, you're welcome to bring someone. If you're planning a procedure, let the administrator know in advance - we'll help make the visit comfortable for everyone.

Allow 60-90 minutes for a first visit: the consultation, any diagnostics and a discussion of your protocol. The administrator will give you a more precise estimate when booking.

The centre is at 12 Oles Honchar Street, in the city centre, where street parking is available nearby. If it is your first visit, call us — the administrator will suggest the easiest route and landmarks.

Yes, but please let the administrator know in advance. Children cannot be in the treatment room, so consider who will be with them in the waiting area. For longer protocols it is better to plan the visit separately.

Ukrainian and Russian, and the website is also available in English. If you would like a consultation in English, mention it when booking and we will arrange a physician and a suitable time.

Call us as soon as you can. A short delay is usually fine, but if it is significant we may suggest rescheduling, so your appointment is not cut short and other patients are not kept waiting.